Shipping & Returns

We offer world wide shipping.

Orders must be paid in full before they will be processed.  

If you need your jewelry quickly for a special date or occasion, please contact us immediately to arrange this.

KV Bijou does not assume responsibility for any damage possibly incurred during shipping by the post.  Or for any external shipping delays.

Customers are responsible for international duties and taxes.  

US ORDERS

All US orders are shipped via USPS with tracking.  Orders in the US over $150 will qualify for FREE shipping, no coupon code needed. As soon as your order has shipped, you will be notified via email with the tracking number.  USPS usually takes approximately 3-5 business days, but please note our processing times here. To check the status of your order at any time, please login to your account.

CANADIAN ORDERS

All Canadian orders are shipped ground via Canada Post. All Canadian orders of any value, qualify for FREE shipping, no coupon code needed. As soon as your package has shipped, you will be notified via email along with your tracking number if you selected one. For information on our turn around and processing please visit here. To check the status of your order at any time, please login to your account.

INTERNATIONAL ORDERS

All International orders are shipped via Canada Post.  If you'd like to add a tracking number to your package or have it expedited, please contact KV Bijou.   

RETURN POLICY

Due to the handcrafted, personalized nature of our products, we do not accept returns or offer refunds of any kind, exchanges or store credit only. For hygienic reasons, earrings are a final sale and cannot be exchanged. Sale items and custom engraved pieces are also a final sale. Great care and effort is taken to ensure that all images, information and listings provided are as accurate as possible to the actual item. Every order leaving the KV Bijou Studio is carefully packaged and checked prior to shipping. If you are unsatisfied with your purchase, please email us within 48 hours of receiving your order so we can resolve any issues and we will be happy to direct you towards how to exchange your purchase.  

EXCHANGES

Exchanges of unworn jewelry (still with tags) must be done within 14 days of receiving your package.  All returns must be sent back to KV Bijou within a week from receiving your exchange authorization. To obtain this, please contact us.  Exchanges will be subject to shipping charges.

All customized orders, including personalized engraving, sale items and earrings (for hygienic reasons) are a final sale. 

Please note as much of our work is with natural gemstones, they may vary in shape, color and size.  No two stones are exactly alike and this is why at KV Bijou we love the uniqueness of semi-precious gemstones.

More questions? See our Customer Service page