Shipping & Return Policy

SHIPPING

Orders must be paid in full before they will be processed.  

We ship anywhere in Canada, the US and internationally.  

If you need your jewellery quickly for a special date or occasion, please contact us immediately to arrange this.

KV BIJOU does not assume responsibility for any damage possibly incurred during shipping by the post.   Or for any external shipping delays.

Customers are responsible for international duties and taxes.  

US  ORDERS

All US orders are shipped via USPS with tracking.   Order are handcrafted and made to order, please allow approximately three weeks for your order to be made.  As soon as your order is shipped, you will be notified via email with the tracking number.  To check the status of your order at any time, please login to your account.

CANADIAN ORDERS

All Canadian orders are shipped ground via Canada Post.  If you'd like to add a tracking number to your package or have it expedited, please contact KV BIJOU.  Additional fees may apply.  All jewellery is handcrafted and made to order, please allow approximately three weeks for your order to be made.  As soon as your package is shipped, you will be notified via email.  To check the status of your order at any time, please login to your account.

INTERNATIONAL ORDERS

All International orders are shipped via Canada Post.  If you'd like to add a tracking number to your package or have it expedited, please contact KV BIJOU.   

RETURNS

We gladly accept returns of any unworn jewellery that is still tagged within 14 days of you receiving your package.  All returns must be sent back to KV BIJOU within a week from receiving your return authorization.  To obtain this, please contact KV BIJOU.  Exchanges will be subject to shipping charges.

All custom orders, sale items, earrings (for hygienic reasons) and rings are a final sale.  If you are unsure of your ring size, please get sized prior to ordering.

Please note as much of our work is with natural gemstones, they may vary in shape, color and size.  No two stones are exactly alike and this is why at KV BIJOU we love the uniqueness of semi-precious gemstones.